1.
Can I connect mini actuators (PA-14 model) to the control box?
Yes you are able to connect our PA-14 mini linear actuators to any of our PA-20 to PA-26 control boxes. Please note you will need to purchase one of our 4 pin connectors (AC-01 or AC-04) from our accessories page, this will allow you to attach the actuator to the control box.
last updated - 2011-12-20 17:58:03
2.
Can I connect high speed actuator (PA-15 model) to the control box?
Yes you are able to connect our PA-15 high speed actuator to any of our PA-20 to PA-26 control boxes. Please note you will need to purchase one of our 4 pin connectors (AC-01 or AC-04) from our accessories page, this will allow you to attach the actuator to the control box.
last updated - 2011-12-20 18:02:06
3.
Do actuators come with internal limit switched? How internal limit switches work?
All actuators from Progressive Automations come with built-in internal limit. The limit switch will shut off the power and stop the actuator when it hits the end of the stroke on either end until the polarity is reversed. This helps to prevent the unit from being damaged and reduces power consumption.
last updated - 2011-12-20 18:04:16
4.
Do you offer discounts on large orders?
Yes, discounts on actuators start at 10 units and above. For discount information please contact our sales team at 1-800-676-6123 or email at sales@progressiveautomaitons.com
last updated - 2011-12-15 17:39:29
5.
Do you offer purchases on credit?
Yes we do. Please email or call us for credit application.
last updated - 2011-08-11 00:05:12
6.
Do you sell low price actuators?
Please visit our Discounted Products section of the website for low cost actuators. In that section you will find products that might have been modified, discontinued models or unit with small scratches. In addition, we will have sale offers from time to time. All sale offers are posted on the home page with offer expiration date.
last updated - 2011-12-13 14:21:55
7.
Do you ship COD?
Yes we do, additional $15 charge will apply.
last updated - 2011-08-11 00:03:27
8.
How can I get dimensions for linear actuator?
You can simply visit the download section of the website and select the PDF for the model required. Also, each product page has a tab for PDF specification. On PDF file you will see the detail dimensions of the actuator, hole to hole dimensions and 3D model. If you require additional information please email us.
last updated - 2011-12-15 17:43:45
9.
How can I reduce the speed of the actuator?
All units we have in stock are 12V actuators. If you use a power supply with less than 12V, this will reduce the rated speed of the actuator. For example, if a 6V power supply is used the speed of the unit will be reduced by half. Another way to reduce the speed would be adjusting the gear ratio, however, this will have to be done during the production process.
last updated - 2011-12-13 14:40:43
10.
How do I connect my linear actuator to a rocker switch?
If you are using the rocker switch available on our website we have a PDF diagram that shows you exactly how to connect one of our linear actuators to the rocker switch. For a copy of our PDF diagram please look at our downloads section or linear actuator wiring diagram.
last updated - 2011-12-15 17:35:26
11.
How do I know if I need a linear actuator?
If your project requires linear motion and has an available power source, an electric actuator is your best option.
last updated - 2011-12-13 14:46:29
12.
How do I know if the actuator I want is in stock?
All items on our website are in stock, if for some reason something becomes unavailable we will contact you to advise you of that as well as advise when the unit will be available.
last updated - 2011-12-15 17:36:37
13.
How much is the shipping and what methods do you offer?
The shipping is calculated based on the weight and destination area. We provide competitive shipping prices for our customers. Shipping methods available are Next Day Air, Next Day AM, 2 Day, 3 Day, and Ground shipping. The shipping methods available through online process or phone orders. You have an option of using your own shipping account number.
last updated - 2011-08-11 00:02:24
14.
How to mount linear actuators?
All our actuators have mounting holes on each end, you can use our mounting brackets (BRK-02 and BRK-14) to mount the actuator to your application. Our mounting brackets have a 180° turning radius that gives you full motion when using your application with our actuators. Please be sure to confirm the correct mounting bracket for each actuator model. You can visit Mounting Brackets section of our website for more information.
last updated - 2011-12-20 18:07:26
15.
In what currency are your prices?
In US dollars.
last updated - 2011-07-20 16:42:31
16.
What freight companies do you use?
We use UPS and FedEx for shipping in US, Canada and International.
last updated - 2011-07-20 19:01:13
17.
What if I need a different stroke size or force?
We can do a custom order for you, however, additional charges might apply.
last updated - 2011-07-20 18:59:13
18.
What is your return policy?
Please see Shipping and Returns section on the home page.
last updated - 2011-07-20 18:47:42
19.
What payment methods do you accept?
We accept Visa, Master Card, American Express, PayPal, Cheques, COD, Wire Transfer and Money Orders.
The orders can be placed in one of the following ways;
Online:
Place the order through online process with options to pay with Credit Cards or PayPal.
By Phone:
Please call 800-676-6123 to place an order by phone.
By Fax:
You can fax orders to 888-812-4189, please include the shipping address, contact and credit card information
last updated - 2011-07-20 18:55:33
20.
When will the order be shipped?
Orders are shipped within 24 hours.
last updated - 2011-07-15 11:09:03
21.
Where can I use a linear actuator?
Linear actuators can be used in variety of applications. They can be used in auto, marine, medical, industrial, furniture and hobby design applications, the possibilities are endless . Actuators make our lives easier by automating the objects around us. You can view video section on our website for videos of different application where linear actuators are used. You can also visit the education section of the website or our blog for more ideas and resources regarding linear actuators.
last updated - 2011-12-15 17:29:05
22.
Will the actuators hold force once fully or partially extended?
All our actuators can be stopped at any point in its travel and hold its rated force. For example a 400 lbs actuator will hold at minimum 400 lbs when stopped at any point of the stroke, even when the power is disconnected from your application.
last updated - 2011-12-20 18:12:14
23.
Would two identical linear actuators have different speed?
Given the components of linear actuators, the identical actuators could have speed variance of up to 15%. The speed variance is normal for electric linear actuators. The resolve this issue you might have to use a DC speed controller that would control the speed of the units using a voltage. Using a dc speed controller would eliminate the problem of speed variance. In some cases once the load is applied to the units, the speed will even out as well.
last updated - 2011-12-13 14:35:04
24.
What is a linear actuator?
Actuators convert energy into motion. There are different types of actuators. Progressive Automations' actuators are electric actuators used to achieve linear motion. We specialize in electric linear actuators that can be controlled using a 12V power supply (24v or 36v is possible as a custom order) or if AC power is required a control box can be used to convert 110AC (home outlet) to 12v DC. If you would like to read more details about this topic please visit the article section of the website for the articles written by our engineers.
last updated - 2011-12-15 17:31:14
25.
I have an actuator with 4-pin connector but no control box. What should I do?
Some of our actuators come connected with our 4-pin connector. These connectors are designed to work with our control boxes. If you did not purchase a control box you can simply cut off the 4-pin connector to get access to both the positive and negative wires.
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